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Free US Continental Shipping over $500.00 | Fixed US Continental Shipping Fee

Call, Text, Whatsapp us : +1-213-222-8037

Customer Care

Shipping & Handling Fee

We charge a discounted shipping fee within the US Continental.

  • $1      to $20 : $7.00 Flat rate
  • $20   to $50 : $13.00 Flat rate
  • $50   to $69 : $15.00 Flat rate
  • $70   to $100 : $17.00 Flat rate
  • $101 to $200 : $20.00 Flat rate
  • $201 to $499 : $24.00 Flat rate 
  • Over $500 : FREE

Buyer Shipping Label for $1.00 handling fee

We also support buyers' own shipping label service. If you want to use your own label, just select the Buyer label option. We will give you package information for your own shipping label.

Downtown Los Angeles Drop-off service for $1.00

We offer local drop-off service in the Los Angeles Fashion District Area. If you have any business with a Trucking company in Downtown LA, Just chose the hand delivery option. We will drop it off in 1 or 2 business days. It is good for customers living in Canada, Mexico, Puerto Rico, and so on.

Shipping Policy

We will make every attempt to ship your order on the same day the order is placed where orders are placed before 12 PM PST. Our normal order processing time is between 1 to 3 business days. Delays may occur for products on back order, in limited availability. Orders placed on weekends or holidays are processed on the next business day.

We do not guarantee that all the requested items are in stock. The refund credit will be issued to the customer’s account with any out-of-stock items or adjustment of the shipping fee.

Shipping is done by either USPS, UPS, or FedEx. 

Shipments that are refused or undeliverable will be subject to applicable shipping, transaction, and insurance fees. Furthermore, any shipments returned “REFUSED” for any reason will be permanently dropped as a distributor and no further shipments will be made.

International Customers

If you have an account with a specific carrier company located in the LA downtown area and want to deliver to it, we can deliver to the carrier company for free.

FashionFantasia.com ships worldwide therefore international orders are welcome. However, when placing the order, please keep in mind the relatively high shipping cost to your location.

International Shipping Restriction

Eu customers usually asked the EORI number and VAT number for the customs service. The shipping company will contact you to get the mandatory information.

International Cosmetic Restriction

We do not ship cosmetics to Spain and Italy cause of local customs restrictions.

A Cancellation of your order depends on timeframe by its delivery method

Shipping – Not processing status Cancel request within 6 hours of placing the order
Store Pickup Cancel request before order processing status
Backorder Special Orders Cancel any time while order is still on pending process Cancel any time while order is still on pending process, but we do not refund initial security deposit.

You can cancel your order follow steps

  • Sign in to your account.
  • Go under the Dashboard > my order menu and select your order #
  • Under order detail table, you can figured out order cancel link.
  • Click on the order number and select the items you’d like to cancel.

Except shipping delivery option, you should be notice us by email or contact us.

Return Policy

We have 15 days return policy after you have received merchandise. All return & refund request should be claimed within 15 days after received goods. All returned items should be unused, unworn, and original like new condition with attached tag and package.

Non-returnable items only request return about damaged during transit.
Non-returnable categories

  • final sales item – Marked as Final Sale or price ending with .95
  • Special occasion tiara & crown
  • Bridal Gloves
  • Bridal Veils

Except for damaged merchandise return, we will issue refund after deduct return shipping fee.

Refund method

Basic Refund method is STORE CREDIT

Partial return Refund issued by Store credit
Whole return – Damaged items Refund issued by Store credit or Original payment method
Whole return – Changed mind Refund issued by Store credit

Please check payment refund time frames on the left too.

Return restrictions

  • we do not accept returns for items shipped internationally.
  • original shipping fees are non-refundable and return shipping costs are the customer’s responsibility

Q How to request return?

A To start return process, You have to request return in the your order list in the Dash Board. It will activated within 7 days after delivered. 

Damaged items – Send detail damage information including picture. It will help us quick determined. After review, we will send prepaid return label.

Changed mind – Just let us know by claim in your dash board, contact us section, email, or call whatever you preferred. We will send return label to your email.

Q Received damaged items but want to keep it.

A If you have received damaged item, which can be fixable or you want to keep it, simply contact us. We will give affordable discount. It will be paid by Store Credit. You can use it next order.

Reward Points are just our way of saying thank you!

You can get reward points for every to spend with us, and below conditions.
Points are automatically added to your account after your order is confirmed.

  • Register Reward Point: 500 points, 5.00 USD value
  • Leave comments: 50 points for each product.
  • Purchase point: 5% cash value of Reward points of the total purchase amount.

The point exchange rate is 100 points for USD $1.00
For example, if you spend $100.00 at our store, you can get 500 reward points of $5.00 cash value.

Actual Points which can be Redeemed may differ based on Tax Configuration.
Product review reward points only for reviews made by the purchased user and just applied once per each product.


Q Where can I check my reward points?

A You can check your reward point at the dashboard & reward menu. In the reward menu, you can check every reward history too.
Total available reward is also shown in the cart page to apply points easily.

Q How can I use my points?

A After log-in your account, you can apply your points in the cart to process the checkout order. You may use full or partial amounts by manually entering reward points.

Q Can I use reward points with other promotions?

A Yes, you can use your points at any time during the purchase process.

Q What happens to my reward points, if I make a return?

A If you return an order, the reward points earned on that order will be deducted from your account.

Q How can I use points after an order with the guest account?

A After registering an account, just let us know both account # and order #. We will add your purchase points to your account.

Q What kinds of payment method do you support

A We support all major payment methods for your convenience.

  • Regular Card payment method
  • Apple Pay
  • Google Pay
  • PayPal
  • Amazon pay

Q When was my credit card fully charged?

A After your order was placed, we just authorized your payment. It is mean that we do not charge or captured your total amount before we shipped the order. After order status changed to the new order to ship, we charge the full amount. 


Q What is Authorized Payment?

A Your payment for the order is not fully charged before we process your order. The authorized payment is temporarily confirmed your payment. It is automatically canceled if the order is not processed within 7 days.


Q Card refund issuing terms.

If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated time frames for common payment refund.

Payment Type Time Required
Debit or check cards 24-72 hours
Visa or MasterCard 6 days
Discover 9 days
American Express 6 days
Diners Card 9 days
JCB 9 days

 

Q Out of stock items

A We do not guarantee that all the requested items are in stock. It does not charged when we process the order.


Q How to cancel the order?

A If the order status is in pending or holding status, you can request order cancellation in your order list menu. If the order status is in processing or 6 hours left after your order, you can not request a cancel order.

Just contact us by calltxt, or whatsapp, when you need urgent help.


Q How to request back-order

Q What is mean that “In stock (can be backordered)” on the product detail or Cart page.

A. If there is the message that “In stock (can be backordered)”, It is in-stock items but you can order more than in-stock Qty. We usually ship together with back-ordered qty within 1 to 5 business days. If back-ordered qty takes longer than 5 business days, we will contact you to confirm it.


Q How to request back-order

A. If the item shows “In stock (can be backordered)”, you just finish your order with desired quantity.

A. if items you want remain limited quantity without back-order notice, you can request back-order. You can send messages using Contact us form. If the item continues and available specific in-stock delivery schedule, we will activate a back-order message for the item and email you with the available date. Except for bulk qty of back-order or special order, we do not request any security deposit.

HAVE QUESTIONS? WE’D LOVE TO HELP
Q. Have questions?
Simply contact us by call, text, WhatsApp, or email, we will answer quickly.

Call, Text, or WhatsApp (11-4 PT)

1-213-222-8037

Email us at
clydia.official@gmail.com

Customer service reps. are available:
Monday – Friday
11 AM – 4 PM PT

We are welcome to assist with any questions that do not relate to clydia.com, please email us about your interest.

Free domestic shipping

On all orders above $500

Easy 7 days returns

Quick & Easy return request

Earn Reward Points

By 3% shop, resigter, review

Interest-free Payment

4 interest free payment by afterpay or paypal