Shipping & Handling Fee
We offer discounted shipping rates within the U.S. continental states.
- $1–$20: $6.95 flat rate
- $20–$50: $11.95 flat rate
- $50–$69: $14.95 flat rate
- $70–$100: $16.95 flat rate
- $101–$200: $19.95 flat rate
- $201–$399: $24.95 flat rate
- $400–$499: $29.95 flat rate
- $500+: FREE shipping
Downtown Los Angeles Drop-off ($1.00)
We offer local drop-off service in the Los Angeles Fashion District. If you work with a trucking/forwarding company in Downtown LA, choose the Hand Delivery option. We typically drop off within 1–2 business days.
This option is helpful for customers shipping to Canada, Mexico, Puerto Rico, and more using a local forwarder.
Shipping Policy
- Orders placed before 12:00 PM (PST) may ship the same day.
- Typical processing time: 1–3 business days.
- Delays may occur for backordered or limited-availability items.
- Weekend/holiday orders are processed on the next business day.
We do our best to fulfill all requested items, but we do not guarantee all items are always in stock. If items become unavailable or shipping needs adjustment, we will issue a refund/credit for the difference.
Shipping carriers: USPS, UPS, or FedEx.
Shipments that are refused or undeliverable may be subject to applicable shipping and transaction fees. Please confirm your shipping address to avoid delays or returns.
International Customers
International orders are welcome. Shipping costs vary by destination and can be higher depending on region and carrier service.
If you have an account with a carrier/forwarder located in Downtown Los Angeles and would like delivery to that location, we may be able to deliver to the carrier/forwarder address.
International Shipping Restriction (EU / Customs)
EU customers may be asked for EORI and/or VAT information for customs clearance. If required, the shipping carrier will contact you to request this mandatory information.
International Cosmetic Restriction
Due to local customs restrictions, we currently do not ship cosmetics to Spain and Italy.
Cancel Order
A cancellation request depends on order status and delivery method.
| Shipping – Not processing | Request cancellation within 6 hours of placing the order. |
| Store Pickup | Request cancellation before the order moves to Processing or within 6 hours of placing the order. |
| Backorder / Special Orders | You may request cancellation while the order is still Pending. For special orders, the initial security deposit is non-refundable. |
How to Cancel
- Sign in to your account.
- Go to Dashboard → My Orders and select your order number.
- In the order details, find the cancellation option (if available).
- Select the item(s) you’d like to cancel and submit.
If you urgently need help, contact us by call, text, WhatsApp, or email (see Contact Us).
Store Pickup
Store pickup is available by request only in Downtown Los Angeles.
Pick-up Address: 1458 S San Pedro St Unit 309, Los Angeles, CA 90015
Available Hours: Monday–Friday, 10:30 AM – 4:00 PM (PT)
If you want to change your delivery option to store pickup, send us a request via Contact Us. We will add the store pickup option for you.
Please pick up your order within 14 days after it is ready. Orders not picked up within the pickup window may be subject to additional handling procedures.
Return & Refund
Return Policy (15 days)
Return requests must be submitted within 15 days of delivery. Returned items must be unused, unworn, and in original condition with tags and packaging.
Non-returnable Categories
Non-returnable items are only eligible for return if damaged during transit.
- Final sale items (marked Final Sale or price ending with .95)
- Special occasion tiaras & crowns
- Bridal gloves
- Bridal veils
Refund Method
The default refund method is Store Credit.
| Partial return | Store credit |
| Whole return – Damaged items | Store credit or original payment method (when applicable) |
| Whole return – Changed mind | Store credit |
Return Restrictions
- We do not accept returns for items shipped internationally.
- Original shipping fees are non-refundable.
- Return shipping costs are the customer’s responsibility (except approved damaged-in-transit claims).
How to Request a Return
Damaged items: Send damage details (including photos). After review, we will provide a prepaid return label if approved.
Changed mind: Submit a request via your dashboard or contact us. We will email return instructions.
Received a damaged item but want to keep it?
If the item is fixable or you’d like to keep it, contact us. We may offer an additional discount as Store Credit for a future order.
Interest Free Payments
We offer interest-free installment options through Afterpay or PayPal (when available). Select an installment option during checkout.
What is Afterpay?
Afterpay allows you to make purchases now and pay in four payments made every 2 weeks (subject to eligibility), without interest.
How do I use Afterpay?
Shop and checkout as normal. At checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details.
Is Afterpay available for international customers?
Afterpay is generally available to customers with a U.S. billing/shipping address, supported U.S. card (or Amex), and a U.S. mobile phone number. Customers with international details may not be eligible.
How does the payment schedule work?
The first payment is due at purchase, and the remaining payments are deducted every two weeks.
If I return items from my Afterpay order, will I receive a refund?
Refunds follow our return process. Approved refunds will be issued and reflected in your Afterpay account balance according to Afterpay policies.
Reward Points
Reward Points are our way of saying thank you. Points are added after your order is confirmed.
- Register: 500 points (value: $5.00)
- Product review: 50 points per product (purchase verified; once per product)
- Purchase rewards: Points equal to 3% of your purchase value
Exchange rate: 100 points = $1.00
Example: Spend $100.00 → Earn 300 points ($3.00 value).
Note: Redeemable points may vary based on tax configuration. Review points are only for verified purchasers and apply once per product.
Where can I check my reward points?
Go to your Dashboard → Reward menu to view your points and history.
How can I use my points?
After logging in, apply points in the cart before checkout. You may use full or partial amounts.
Can I use reward points with other promotions?
Yes, you can use points during checkout when available.
What happens to points if I make a return?
Points earned on a returned order will be deducted from your account.
Guest checkout — can I still get points?
After registering, contact us with your account number and order number. We can help apply eligible points.
FAQ
What payment methods do you support?
- Card payments
- Apple Pay
- Google Pay
- PayPal
- Amazon Pay
When is my card charged?
At checkout, we typically authorize your payment. The full amount is captured when your order is ready to ship.
What is an authorized payment?
An authorization is a temporary hold to confirm funds. If the order is not processed within 7 days, the authorization may be released automatically (timing depends on your bank).
Card authorization / refund time frames (estimated)
| Payment Type | Estimated Time |
| Debit / Check cards | 24–72 hours |
| Visa / MasterCard | Up to ~6 days |
| Discover | Up to ~9 days |
| American Express | Up to ~6 days |
| Diners | Up to ~9 days |
| JCB | Up to ~9 days |
Out of stock items
We do not guarantee that all requested items are always in stock. If an item becomes unavailable, we will adjust and issue a refund/credit accordingly.
How to cancel the order?
If the order status is Pending or Holding, you may request cancellation in your order list. If the order status is Processing or more than 6 hours have passed, cancellation may not be available. For urgent help, contact us (see Contact Us).
Backorders
What does “In stock (can be backordered)” mean?
You can order more than the in-stock quantity. We usually ship backordered quantities within 1–5 business days. If it takes longer, we will contact you.
How to request a backorder?
If the item shows “In stock (can be backordered)”, simply place your order with the desired quantity. If an item is limited without a backorder notice, contact us to confirm availability and timing.
Contact Us
Have questions? We’d love to help.
Simply contact us by call, text, WhatsApp, or email — we respond as quickly as possible during business hours.
Call / Text / WhatsApp (Mon–Fri, 11 AM – 4 PM PT):
1-213-222-8037
Email:
[email protected]
Customer service hours: Monday–Friday, 11 AM – 4 PM (PT)
If your inquiry is not related to clydia.com orders, please email us with details and we’ll do our best to assist.